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E1: INST: UPG: Troubleshooting JD Edwards EnterpriseOne Software Platform Pack Install - Linux and Unix Platform (Doc ID 1529224.1)

Last updated on OCTOBER 17, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


This document provides information and assist customers on troubleshooting the different scenarios, causes and resolutions on installing the JDEdwards EnterpriseOne Enterprise Server - Platform Pack on a Linux or Unix platform.

Supported Operating Systems are: Linux RHEL, HP HP/UX, SUN Solaris, RS6000 IBM AIX.

The Platform Pack installs these major components:

Rather than transferring all the software from the Deployment Server, the Platform Pack installs the code and database directly to the Enterprise Server. This more direct installation method increases performance during this part of the process. It is especially beneficial in situations in which the Enterprise Server is connected to the Deployment Server using a wide area network (WAN). Since the Deployment Server and Platform Pack have separate Installers, they can be running concurrently which decreases the overall installation time (assuming the Installers are run on different machines).

Refer to this link here for complete JD Edwards EnterpriseOne 9.1 Installation Documentation.

Refer to this link here for complete JD Edwards EnterpriseOne 9.2 Installation Documentation.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 How To run Unix/Linux Platform Pack without Root access? Is there a workaround available? (Valid through JD Edwards EnterpriseOne 9.0)
 Scenario 1 - Unable to Launch Platform Pack Installer on AIX Unix Platform. Error - "The Installer Is Unable To Run In Graphical Mode"
 Scenario 2 - BUFFERPOOL errors after run script in AIX6.1 DB2 v9.7 Unix Platform Pack
 Scenario 3 - Launching for Platform Pack on Sun Solaris Unix Server Returns Error for MKDIR for the Temporary Directory
 Scenario 4 - The Platform Pack Installer Fails to Launch When Installing on Linux Platform with Oracle Database. Error on OS file
 Scenario 5 -  Platform Pack Installation Fails On Linux/Unix Enterprise Server. Error : "One or more errors occurred during the copying of files (ESProduct_bean61)"
 Scenario 6 - UNIX Install/Upgrade Only: Platform Pack Install Errors On Users Not Defined Locally
 Scenario 7 - Platform Pack installation fails on Unix/Linux - Error: "Could not verify connection information that you provided."
 Scenario 8 - EnterpriseOne 9.0 Platform Pack Installation Error on AIX Oracle Database Servers - Error: "Could not verify connection information that you provided. Please ensure that Oracle is running on this box, as well as the correct info was entered!"
 Scenario 9 - HPUX Itanium Has Incorrect Shared Library Path - EnterpriseOne 8.12 Platform Pack Install
 Scenario 10 - Files Missing after Installing Platform Pack On AIX Enterprise Server. Error: "The installation of Oracle databases for the selected environments is complete. However, it failed to perform all actions."
 Scenario 11 - Installation of Platform Pack On Oracle Enterprise Linux Update 3 Hangs
 Scenario 12 - Increasing Maxfiles Limits Nofiles settings - Unix and Linux Platform Pack Install
 Scenario 13 - EnterpriseOne 9.0 Platform Pack Installation Error on AIX Oracle Database Servers - Error for Temporary Directory /tmp/ismp001/

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