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E1: 42S: Customer Self Service Portal FAQ (Doc ID 1575214.1)

Last updated on NOVEMBER 23, 2020

Applies to:

JD Edwards EnterpriseOne Customer Self Service - Version XE and later
Information in this document applies to any platform.

Purpose

Explain to the reader the purpose of the FAQ. Enter a clear description of what the questions and answers are trying to achieve. Be precise. It is this section that will guide the reader to decide whether the document is applicable.

 This document answers questions regarding Customer Self Service functionality.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Documentation
 Question 1:  Where are the implementation/user guides for Customer Self Service located?
 Design and General Functionality
 Question 1:  How can you view the customer self-service form for P4210 in OMW Form Design Aid (FDA)?
 Question 2:  Can a customer be created through the JD Edwards EnterpriseOne Customer Self Service module?
 Question 3:  There is a Who's who Contact ID field on the P0092 User Profile (Alias FUTTIME5).  Has any CSS functionality been designed to use that user profile contact id?
 Question 4:  When in P4210 Order Entry Add Sales Order from the CSS portal, what is the difference between using the "Save and Exit" and "Checkout" buttons?
 Question 5:  Is credit card processing functionality available in customer self service to process customer payments?
 Question 6:  Can inventory adjustments, issues, or transfers be performed using the CSS portal?
 Question 7:  Can a credit order be entered in the CSS portal?
 Display and Generation
 Question 1:  When using Add to Shopping Cart by Item P4210 from CSS Tasks P42S07, the header and grid on the P4210 form contain several fields with edit boxes that overlap each other.  Why is the display incorrect?
 Question 2:  Manage Customer Information P01012SS is not displaying Mailing Name, Address, etc from CSS Tasks P42S07.  Why are the fields not displaying correctly from the portal?
 Question 3:  In the JDE Edwards Portal when we click on any application, the application opens in a new window.  Is it possible to have the applications open in the same main window vs. a new window?
 Question 4:  How can a particular alert (for example, the "Items Shipped" alert) be removed from displaying in the Customer Alerts P42S08 portlet?
 Question 5:  Will the user see the CSS screen display translated to other languages?
 Question 6:  Will the CSS application data related to the items be translated based on the User Profile language or will it be based on the default language?
 Question 7:  Will CSS identify and use the Localization Country of the user who signs on?
 Question 8:  Do the CSS applications support different address formats?
 Question 9:  Why would Product Catalog P4101H display as a grid vs. as text links to the products that are setup?
 Question 10: How can the default task be changed when P42S07 CSS Tasks processing options are set with Hide Manage Orders?
 Errors
 Question 1:  Why are errors Record Invalid (Error ID 0002) and Invalid Address Number (Error ID 007P) received in the CSS Account Balance P42S09 portlet when logging into the portal?
References

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