My Oracle Support Banner

JD Edwards Support Tools Overview (Doc ID 1610380.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

JD Edwards EnterpriseOne Tools
Information in this document applies to any platform.


This document is intended to give an overview of important Support Tools available to JD Edwards EnterpriseOne users. The document begins with a "links-at-a-glance" table to quickly find resources and additional information about each tool. Click on the link for the tool in the table and it will take you to more details and screenprints of the tool within the document.

The EnterpriseOne toolkit includes tools leveraged by any different types of users, for example: technical users, functional users, system administrators, developers, and project managers. Within your team, you likely have a variety of users accessing and using these tools to support your JD Edwards installed products. You may not personally use each and every tool available to you in the EnterpriseOne toolkit, but this document will provide a good foundational understanding of their use in your organization. Here is a table to give you a quick introduction to the tool, types of user that might use it, a use case of what it may be used for and then a specific example.

Tool Typical Users Use Case Example
Server Manager Technical; System Administrators Manage and update servers; Troubleshooting System administrator uses to monitor system uptime, all network jobs and kernel jobs, and check for zombie processes that might need to be identified and ended.
Simplified Diagnostics Collector Technical; System Administrators Gather troubleshooting files and logs System administrator is asked to gather troubleshooting files to provide to Oracle Support for issue resolution.
Change Assistant Application Functional; Technical Locate published patches. Install ESUs and configurations Developer uses a saved query to proactively search for patches that affect objects with customizations. Identify functionality changes or bug fixed that E1 developers have provided in ESUs.
Configuration Assistant Technical; Business Partners Package EnterpriseOne configuration objects and data Business Partner packages up all items of an OMW project along with table data that can then be installed on to a customer's system.
Performance Workbench Technical; Developers Troubleshooting; Performance issue identification System administrator, troubleshooting an application reported to have slow performance, captures a log over the process and uses PW to look for timing gaps, excessive table opens or memory leaks caused by tables being opened but not closed.
Product Catalog Functional; Technical; Project Managers Review application net change between releases Project manager considering applying a large software Update, such as Update 2 for 9.1, uses Product Features to determine new features and application functionality changes from application release 9.1 to release 9.1 WITH Update 2. Shares information across team to build a business case for undertaking the patching project and determine level of testing and retrofitting that will be needed.
Technical Catalog Technical; Developers; Project Managers Review structural net change between releases; data models Upgrade project manager gathers information about structural changes to provide reports to developers for determining table and index changes that might impact customizations. Help to identify potential impacts to customizations and retrofitting efforts that may be required in the upgrade project.
Application Configuration Analyzer Application Functional; Technical; Developers; Project Managers Compare application configurations (UDCs, DDs, processing options/versions) between environments Upgrade project manager uses the reports to determine missing versions in the upgraded environment.
Customization Object Analyzer Technical; Developers; Project Managers Identify custom/customized objects in a pathcode Upgrade project manager uses the reports to identify customized objects to determine retrofitting resources required after the upgrade.


 In the "links-at-a-glance table" for each Support tool, you will find:

In the detail section of the document, you will find for each tool:


This document is intended for Administrators and Users of JD Edwards EnterpriseOne software and gives a high level view of tools available for administering and troubleshooting the E1 installation. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Support Tools Links at a Glance Table
 Server Manager
 Simplified Diagnostics Collector
 Change Assistant
 Configuration Assistant
 Performance Workbench
 Product Catalog
 Technical Catalog
 Application Configuration Analyzer
 Customization Configuration Analyzer
 Additional Tools and Resources
 Support Tools Featured in Oracle Support Accreditation for JD Edwards EnterpriseOne

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.