JD Edwards Support Tools Overview (Doc ID 1610380.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

JD Edwards EnterpriseOne Tools
Information in this document applies to any platform.

Purpose

This document is intended to give an overview of important Support Tools available to JD Edwards EnterpriseOne users. The document begins with a "links-at-a-glance" table to quickly find resources and additional information about each tool. Click on the link for the tool in the table and it will take you to more details and screenprints of the tool within the document.

The EnterpriseOne toolkit includes tools leveraged by any different types of users, for example: technical users, functional users, system administrators, developers, and project managers. Within your team, you likely have a variety of users accessing and using these tools to support your JD Edwards installed products. You may not personally use each and every tool available to you in the EnterpriseOne toolkit, but this document will provide a good foundational understanding of their use in your organization. Here is a table to give you a quick introduction to the tool, types of user that might use it, a use case of what it may be used for and then a specific example.

Tool	Typical Users	Use Case	Example
Server Manager	Technical; System Administrators	Manage and update servers; Troubleshooting	System administrator uses to monitor system uptime, all network jobs and kernel jobs, and check for zombie processes that might need to be identified and ended.
Simplified Diagnostics Collector	Technical; System Administrators	Gather troubleshooting files and logs	System administrator is asked to gather troubleshooting files to provide to Oracle Support for issue resolution.
Change Assistant	Application Functional; Technical	Locate published patches. Install ESUs and configurations	Developer uses a saved query to proactively search for patches that affect objects with customizations. Identify functionality changes or bug fixed that E1 developers have provided in ESUs.
Configuration Assistant	Technical; Business Partners	Package EnterpriseOne configuration objects and data	Business Partner packages up all items of an OMW project along with table data that can then be installed on to a customer's system.
Performance Workbench	Technical; Developers	Troubleshooting; Performance issue identification	System administrator, troubleshooting an application reported to have slow performance, captures a log over the process and uses PW to look for timing gaps, excessive table opens or memory leaks caused by tables being opened but not closed.
Product Catalog	Functional; Technical; Project Managers	Review application net change between releases	Project manager considering applying a large software Update, such as Update 2 for 9.1, uses Product Features to determine new features and application functionality changes from application release 9.1 to release 9.1 WITH Update 2. Shares information across team to build a business case for undertaking the patching project and determine level of testing and retrofitting that will be needed.
Technical Catalog	Technical; Developers; Project Managers	Review structural net change between releases; data models	Upgrade project manager gathers information about structural changes to provide reports to developers for determining table and index changes that might impact customizations. Help to identify potential impacts to customizations and retrofitting efforts that may be required in the upgrade project.
Application Configuration Analyzer	Application Functional; Technical; Developers; Project Managers	Compare application configurations (UDCs, DDs, processing options/versions) between environments	Upgrade project manager uses the reports to determine missing versions in the upgraded environment.
Customization Object Analyzer	Technical; Developers; Project Managers	Identify custom/customized objects in a pathcode	Upgrade project manager uses the reports to identify customized objects to determine retrofitting resources required after the upgrade.

In the "links-at-a-glance table" for each Support tool, you will find:

Brief description of the tool
Link to the documentation guide(s) for the tool, if available
Important Knowledge Base documents for further information regarding the tool
Advisor Webcasts, if available
Related videos
Related links
MOS Community where you can search for additional information, or post a discussion with questions or feedback about the tool

In the detail section of the document, you will find for each tool:

Screen print of the tool
Key features of the tool
Users that are most likely to use the tool
Usage example of how the tool can be used

Scope

This document is intended for Administrators and Users of JD Edwards EnterpriseOne software and gives a high level view of tools available for administering and troubleshooting the E1 installation.