E1: JAS: Troubleshooting Known Issues on Error Message - JAS_MSG346 JAS Database Failure
(Doc ID 1970551.1)
Last updated on JULY 24, 2023
Applies to:
JD Edwards EnterpriseOne Tools - Version 8.98 and later Information in this document applies to any platform.
Purpose
This document provides solutions to reported issues on the web client getting this specific error message:
JAS_MSG346: JAS Database Failure
In many cases, the web client can easily get JAS_MSG346 JAS DATABASE FAILURE message when database connection errors occur. To troubleshoot this kind of error, the user needs to duplicate the issue and provide logs from HTML server running on Web application server like Websphere or Weblogic (or OAS in older release), eg:
- jas.log and jasdebug.log
- e1root.log or jderoot.log
Refer to this document on getting the correct log - E1: JD Edwards EnterpriseOne Logging Matrix: Activating, Creating and Retrieving the Correct Logs <Document 1332681.1>
Troubleshooting Steps
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