E1: 03B: Troubleshooting Automatic Receipts Processing (aka Auto Cash) Within EnterpriseOne Accounts Receivable
(Doc ID 1987804.1)
Last updated on DECEMBER 01, 2022
Applies to:
JD Edwards EnterpriseOne Accounts Receivable - Version XE and laterInformation in this document applies to any platform.
Purpose
This document provides troubleshooting suggestions for Automatic Receipts Processing (aka Auto Cash) within EnterpriseOne Accounts Receivable.
Troubleshooting Steps
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In this Document
Purpose |
Troubleshooting Steps |
Errors: |
"Add to cache P03B102A failed" |
OR |
"Reserved by <User Name>" |
Error: "Transaction failed to commit." and "The receipts listed above have not been uploaded. All other receipts have been processed" |
Error: "No Receipts met the selection criteria - xxxx." |
Scenario: Why does the Known Invoice Match with Amount (R03B50D) create chargebacks, deductions, or write-offs when the amount received is over the invoice total? |
Scenario: Why does the Apply Receipts to Invoices (R03B50) UBE seems to continuously run the Known Invoice Match with Amount (R03B50D) algorithm UBE, until it is terminated? |
Scenario: The receipt batch uploaded correctly but, has a upload status of "H" so it didn't apply to invoices. What can we do to resolve this? |
Scenario: Why does the Known Invoice Match with Amount algorithm (R03B50D) update the Open Amount (alias AA) for a zero amount invoice? |
Support Resource |
References |