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E1: 03B: Troubleshooting Automatic Receipts Processing (aka Auto Cash) Within EnterpriseOne Accounts Receivable (Doc ID 1987804.1)

Last updated on SEPTEMBER 19, 2018

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.

Purpose

This document provides troubleshooting suggestions for Automatic Receipts Processing (aka Auto Cash) within EnterpriseOne Accounts Receivable.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Errors:
    "Add to cache P03B102A failed"
 OR
    "Reserved by <User Name>"
 Error: "Transaction failed to commit." and "The receipts listed above have not been uploaded. All other receipts have been processed"
 Error: "No Receipts met the selection criteria - xxxx."
 Scenario: Why does the Known Invoice Match with Amount (R03B50D) create chargebacks, deductions, or write-offs when the amount received is over the invoice total?
 Scenario: Why does the Apply Receipts to Invoices (R03B50) UBE seems to continuously run the Known Invoice Match with Amount (R03B50D) algorithm UBE, until it is terminated?
 Scenario: The receipt batch uploaded correctly but, has a upload status of "H" so it didn't apply to invoices. What can we do to resolve this?
 Scenario: Why does the Known Invoice Match with Amount algorithm (R03B50D) update the Open Amount (alias AA) for a zero amount invoice?
 Support Resource
References

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