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E1: 03B: Troubleshooting Customer Master (P03013) (Doc ID 1992691.1)

Last updated on AUGUST 13, 2021

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.


This document provides answer to common errors or issues on the Customer Master (P03013).  For answers to frequently asked questions on the Customer Master, link to <document 945684.1> FAQ on Customer Master (P03013).


Troubleshooting Steps

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In this Document
Troubleshooting Steps
 General Customer Master Issues
 Issue 1: Error 337D: "Delete Invalid - F03B11 Record Exists" when trying to delete a Customer Master (P03013) record.
 Issue 2: Error 1282: "Address Book Record Search Type WARNING".
 Issue 3: Error 000B: "Warning - GeoCode Was Not Assigned!"
 Issue 4: The standard tax rate/area selection (P4008S) from the Visual Assist on Tax Rate/Area in Customer Master (P03013) displays when Vertex is active.
 Issue 5: When a Customer Master (F03012) record is deleted, the associated Address Book (F0101) and Supplier Master (F0401) record is also deleted.
 Category Code Issues
 Issue 1: Category Codes in the Customer Master (P03013) are grayed out and not editable.
 Credit & Collections Related Issues
 Issue 1: The Temporary Credit Message is not reset when a customer pays all outstanding invoices.
 Issue 2: Getting way too many notification emails nightly.
 Issue 3: Credit Limit workflow messages not appearing in the Work Center.
 Multicurrency Questions
 Issue 1: Error 3906: "Amount Currency Code May Not be Changed" - when trying to change Amount Currency Code  (CRCA).

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