My Oracle Support Banner

E1: SEC: Unable to login to EnterpriseOne "An unknown JAS sign in error occurred" (Doc ID 1997688.1)

Last updated on FEBRUARY 23, 2022

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.


Users are not able to sign-in from Web Dev Client or Web Client to EnterpriseOne. The following error is presented: "An unknown JAS sign in error occurred. Please contact the System Administrator." It is happening for all environments and for all users. Restarted the JDE services on Enterprise Server and restart the Oracle Application Server and the second attempt was unsuccessful.

Extract from jderoot.log



 A JDE user has been created.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.