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E1: 03B: Troubleshooting Accounts Receivable Manual Invoice Entry Issues (P03B11, P03B11SI) (Doc ID 2000447.1)

Last updated on MAY 25, 2023

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version XE and later
Information in this document applies to any platform.


Describes common errors and issues and suggested resolutions for EnterpriseOne Accounts Receivable Standard and Speed Invoice Entry.  For a list of frequently asked questions on the functionality of these programs, link to <document 960306.1>.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 General Invoice Entry Issues
 Issue 1: Wrong G/L date or Invoice Date on invoice.
 Issue 2: The Pay Status (PST) assigned to an invoice with a zero or blank open amount is A (approved) instead of P (Paid). Accounts Payable assigns a value of P for Paid to this field for vouchers with a zero open amount.
 Issue 3 : Error: 'Web Client Exception'  on Standard Invoice Entry (P03B11).
 Issue 4: Sales Order Update didn’t create invoice records in Accounts Receivable.
 Issue 5: Batch Number does not populate when adding a new invoice in either Speed or Standard Invoice Entry.
 Issue 6: System locks and fails to open invoices when Batch Control is activated on SQL Server.
 Issue 7: Error: 'Customer Master Information Missing' (Error ID 3490) on Standard Invoice Entry (P03B11) attempt.
 Invoices with Tax Issues
 Issue 1: Error 0960 - VAT Not Allowed with Currency Code returned when trying to process currency invoices with VAT taxes.
 Issue 2: When changing an amount on an invoice with tax, the program does not automatically recalculate the taxes.
 Issue 3: The tax fields not appear in the grid on Standard Invoice Entry.
 Issue 4: Error 1480 - Tax amount may not be understated when entering an invoice with tax and trying to understate the tax amount (so that it is less than the amount calculated by the system).
 Credit Memo Issues
 Issue 1: Payment terms are ignored for credit memos or debit lines on invoices.
 Issue 2: The General Ledger Post Report (R09801) is blank when posting the application of a credit memo equal to the amount of an invoice.
  Speed Invoice Entry Issues
 Issue 1: Error: Record Invalid in Speed Invoice Entry (P03B11SI), after putting in the required values in the header & moving to the grid.
 Issue 2: Invoice record entered using Speed Invoice Entry (P03B11SI) does not save Unit (alias U) data in the F03B11 invoice record.  Why?
 Delete and Void Issues
 Issue 1: Error: Delete Invalid for this Voucher/Invoice.
 Issue 2:  Error: PBCO when trying to use a prior period or prior year GL date for a void.

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