E1: UBE : Unable to Open Outputs From WSJ (Work with Submitted Jobs) with Error - 'Unable to retrieve output from ENTSVR'

(Doc ID 2026890.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
IBM i on POWER Systems


A job is submitted successfully to the Enterprise Server, and the status of the job goes to Done in WSJ. Now clicking the hyperlink 'View Output' gives an error message 'Unable to retrieve output from ENTSVR', where ENTSVR is the name of the Enterprise Server.

The pdf output file is however created successfully in the Enterprise Server PrintQueue directory, and can be opened manually using Adobe Reader.

The following screen shot shows the exact error message received on the screen.

There are no error messages in the jdedebug log of the fat client related to this retrieval failure of pdf.


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