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E1: MOBJ: Troubleshooting Issues with Text Media Object Attachments (Doc ID 2098946.1)

Last updated on APRIL 20, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.


This document provides clarification and solutions to frequently reported issues with Media Object Text attachments.

For more information on Media Object Text Attachments, refer to Document 1353686.1  E1: MOBJ: Frequently Asked Questions on Text Media Object Attachments.

For additional information on configuring media objects and troubleshooting media objects, refer to the following documents:


This document is part of an Information Center - to see other documents related to Media Objects, please use the links provided below:

Information Center: Media Objects in the JD Edwards EnterpriseOne Tools and Technology Product > Doc ID 1353686.1



Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Issues with Text Media Object Functionality
 Question 1: While adding a transaction in an application such as Standard Invoice Entry (P03B11), why is there no option under the Row exit bar in W03B11A to add an attachment?
 Question 2: Why does an existing attachment appear by default when attempting to add a new text attachment within an application?
 Question 3: Why does the Text icon not display in the Media Object Viewer?
 Question 4: Why is the Media Object text lost when switching to another application on the Web Client?
 Question 5: Why does the text in the editor content appear indented after going to Tools Release 9.1.5?
 Question 6: Why is an extra line inserted after pressing Enter/Return key at the end of the text when using HTML editor in Internet Explorer?
 Question 8: What causes the text formatting toolbar to disappear from the Media Object Viewer Window on Release Xe/ERP 8?
 Question 9: Why does a custom UBE truncate the media object text to 256 Characters?
 Question 10: After copy and paste MS-Outlook email content in Media Object Viewer, upon clicking OK to save why does an Error pop-up display with a message in e1root.log?
 Question 11: Why does a PDF print over 10 Pages due to media object text?
 Question 12: Application with multiple tabs and embedded media object in a tab hangs when switching between tabs. Issue occurs in IE only

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