E1: 42: Call To Web Service Failed, Error: No Results Returned From GOP (Doc ID 2115247.1)

Last updated on JULY 24, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Oracle Value Chain Planning Integration Base Pack - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Sales - Global Order Promising
Sales Order Entry / P4210, Review Order Promising Results / P4210GOP
Tools Release 9.1

While accessing GLBL Order Promising (Form Exit) from Sales Order Entry P4210 to review order promising information, the following error occurs.

ERROR
-----------------------
"Call to Web Service failed, error: No Results Returned from GOP"


ER Details:
Form P4210GOP_W4210GOPB
Event Post Dialog is Initialized
Line No 26
BSFN Details:
Source File b4205400.c
Source Line 1255
Error ID 007FIS

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch P4210 application
2. Enter order information, Form Exit >
GLBL Order Promising
3. This invokes a call to BSSV JC34A020.GlobalOrderPromisingProcessor.getGlobalOrderPromising
4. The response from GOP Service is populated in P4210GOP application.
5. Here customer sees an error: Call to Web Service failed,

Cause

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