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E1: JAS: Possible Causes and Troubleshooting for Error Message: Login Issue: BuildUserSession Failed (Doc ID 2131948.1)

Last updated on SEPTEMBER 30, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Purpose

This document provides information on possible causes and how to troubleshoot the error message:

Login Issue: Exception occurred in the JDESignon.jdeSignon() :BuildUserSession Failed

 This message appears when logging into an HTML Client OR Web Development Client. This error message can occur with varying messages within the various JAS logs, including the e1root.log file.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Scenario 1 - Exception occured in the JDESignon.jdeSignon():BuildUserSession Failed. [DATA_SOURCE_NOT_FOUND] Data source for F00921, TBLE not found.
 Scenario 2 - Exception occured in the JDESignon.jdeSignon() :BuildUserSession Failed. java.lang.ArrayIndexOutOfBoundsException: 0 >= 0
 Scenario 3 - Exception occured in the JDESignon.jdeSignon() :BuildUserSession Failed. com.jdedwards.database.base.JDBException: [DATA_SOURCE_NOT_FOUND] Data source for F00921, TBLE not found. ([SQL_EXCEPTION_OCCURRED] An SQL exception occurred: IO Error: Connection reset by peer: socket write error.)
 Scenario 4 - An unknown JAS sign in error occured. Please contact the System Administrator.
 Scenario 5 - Web client login issue - HTML/Web Users Are Unable To Login Due to Security Error in Log
 Scenario 6 - EnterpriseOne 9.1 Web development client with local OEE database Is Not Opening - DATABASE_CONNECT_FAILED To DataSource System - 910
 Scenario 7 - Unable To Login To JAS Server Error: java.lang.StringIndexOutOfBoundsException: String index out of range
References

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