E1: JAS: Possible Causes and Troubleshooting for Error Message: Login Issue: BuildUserSession Failed
(Doc ID 2131948.1)
Last updated on APRIL 03, 2023
Applies to:
JD Edwards EnterpriseOne Tools - Version SP24 and later Information in this document applies to any platform.
Purpose
This document provides information on possible causes and how to troubleshoot the error message:
Login Issue: Exception occurred in the JDESignon.jdeSignon() :BuildUserSession Failed
This message appears when logging into an HTML Client OR Web Development Client. This error message can occur with varying messages within the various JAS logs, including the e1root.log file.
Troubleshooting Steps
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