E1: 09E: How To Troubleshoot Expense Management Issues (Doc ID 2245988.1)

The JD Edwards EnterpriseOne Expense Management system (system code 09E) is designed to help companies effectively manage expense reimbursement requests. The system facilitates entering expense reports and provides immediate error notification if information is missing or inaccurate. It also provides control mechanisms to monitor and audit expense reports, and the flexibility to customize the system for evolving expense and travel policies.

With JD Edwards EnterpriseOne Expense Management, you create and customize your expense reimbursement policies according to the type of expenses incurred. For each type of expense, you establish expense categories that can be customized to track pertinent information.

As you set up the expense categories in a policy, you have the ability to define daily allowances or Per Diem rules, policy limits to require an audit and rules for when a receipt is required.

Group profiles and employee profiles are used to specify the reimbursement method and currency, as well as designate if management approval is required for expense reports that are submitted. Although this information is defined for a group of employees, the system also allows you to override the information as needed on an individual basis. Employees can be reimbursed from the JD Edwards EnterpriseOne Accounts Payable system or the JD Edwards EnterpriseOne Payroll system, or the credit card company can be reimbursed directly.

After expense reports are submitted, they might require management or auditor approval. The system provides a checklist to assist in tracking receipts received and managing expense exceptions.

If management approval is required, distribution lists and workflow are used to set up alternate approving managers if an employee's primary manager changes or is not available. A hierarchy of managers can also be defined for approving expense reports with larger amounts.

This document is to help troubleshoot issues that might be encountered using the JD Edwards EnterpriseOne Expense Management system.