E1: 42:ARCHIVED Unwanted Serial Number Screen Appears During Ship Confirm (Doc ID 2297827.1)

Last updated on MARCH 14, 2023

Applies to:

Symptoms

Ship Confirm (P4205)

During Shipment Confirmation (P4205) of a Sales Transfer Order (ST) and PO Receipts (P4312) of a Transfer Purchase Order (OT) an unwanted Basic Serial Numbers Screen (P4220) is being displayed.

The issue can be reproduced at will with the following steps:

Create a new item in branch 30. Set the Serial Number required Tab to Y in Lot Processing Tab. This activates Basic Serial Number Processing (P4220) for the item.

Create another Item branch record in Branch 10. Same setup.

Perform an Inventory Adjustment in Branch 30 of 1 unit in a location and lot so there are items to sell.

Create a ST/OT order From Branch 30 to Branch 10 for 1 Unit of the Item

Ship Confirm (P4205) the ST sales order. Select the location and lot and click the green checkmark to process the shipment.

The serial number selection screen (P4220) appears, but no Serial Numbers are fetched into the grid. There is no Close or Cancel Button to get rid of this screen and complete the transaction.

Use the Cancel Button on the Window

Refresh the Ship Confirm screen, the grid is empty, ship confirm worked even though the serial number selection screen (P4220) was not populated.

Cause

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