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E1: JAS: Login on Jas Server Is Taking Long Time (Doc ID 2435021.1)

Last updated on AUGUST 14, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

After sometime when JD Edwards EnterpriseOne hasn't been used by any user, the first user who logs in, spends around 2 to 3 minutes to be logged on.

Having "netTrace=TRUE" set in jas.ini and "netTrace=7" set for the Security Kernel on Enterprise Server, there is no information captured into the Security Kernel debug log at the time the JAS server is sending the request to authenticate the user, but after the JDENetTimeout value is reached, the Security Kernel debug log has the information about JAS server is trying to authenticate the user.

In JAS debug log the following message are captured (JDENetTimeOut is set to 90 seconds):

The above analysis indicates that the first packet sent by JAS server is not reaching the Enterprise Server, but the second packet is reaching the Enterprise Server.

Changes

 N/A

Cause

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