My Oracle Support Banner

E1: JAS: GRID: User Interface Issues or Other Unexpected Behavior in Web Client After Tools Upgrade (Constant Refreshing, Not Rendering Properly, HTTP 401 responses, etc.) (Doc ID 2463389.1)

Last updated on AUGUST 31, 2020

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After a Tools Release upgrade, some users are experiencing user interface issues or other unexpected behavior with the web client. Examples of possible issues are improper rendering of the client in the browser and constant refreshing of the page. Other issues may appear as well (for example, 401 HTTP responses have been observed).

Some specific examples have been seen in P4620 form W4620H

 When clicking on any of the buttons nothing happens. There is no Processing Transactions Pop Up, and users were unable to close the application.

Similar symptoms may be possible through other applications or forms.

Changes

 Tools Release upgrade.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.