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E1: TR: Support Policy Regarding Placeholder SRs (Doc ID 2539489.1)

Last updated on NOVEMBER 28, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Goal

The purpose of this document is to outline our support policy regarding placeholder SRs. A placeholder SR is any SR opened preemptively in case any issues arise as part of system maintenance, installations, or upgrades. For example, if an SR is opened a week before a Tools Release upgrade before any issues are encountered, then this would be considered a placeholder SR.
 

Solution

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Goal
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