E1: 42: Freight Handling Code And Carrier Number in P42101 Blanked When Repeatedly Changing Ship To Number (Doc ID 2611507.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

Where an address has a Customer Price Group set in the Customer Master, and specific Freight Handling Code and Carrier values are assigned, it is possible to erase the Carrier/Freight values in the Payment and Freight tab of the P42101, when address values are changed in the header.

The issue can be replicated with the following steps:

1. Add a Customer Price Group value to a specific address, in the P03013 (Customer Master / Billing Information). Also add Freight Handling Code and Carrier values on the Billing Page 2 tab.
2. Add different Carrier and Freight Handling codes for another address.
3. Launch the version of P42101 (Sales Order Entry) that is configured to add the Header first. Enter the address set in step 1 , to both Sold and Ship to fields. Access the Payment and Freight tab, note that the values are pulled correctly from the Billing information.
4. Change the Ship To address to the value specified in step 2. Access Payment and Freight, note that the Carrier and Freight values are updated to the correct values.
5. Change the Sold To address to the value specified in step 2. The Payment and Freight tab still shows the correct information.
6. In one step, change the Sold to and Ship To addresses back to the original values entered.
7. Access Payment and Freight tab, both the Carrier and the Freight Handling Code values have been blanked out.

Changes

Cause

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