E1: 42: Freight Handling Code And Carrier Number in P42101 Blanked When Repeatedly Changing Ship To Number
(Doc ID 2611507.1)
Last updated on MAY 09, 2023
Applies to:
JD Edwards EnterpriseOne Sales Order Management - Version 9.2 to 9.2 [Release 9.2]Information in this document applies to any platform.
Symptoms
Where an address has a Customer Price Group set in the Customer Master, and specific Freight Handling Code and Carrier values are assigned, it is possible to erase the Carrier/Freight values in the Payment and Freight tab of the P42101, when address values are changed in the header.
The issue can be replicated with the following steps:
- Add a Customer Price Group value to a specific address, in the P03013 (Customer Master / Billing Information). Also add Freight Handling Code and Carrier values on the Billing Page 2 tab.
- Add different Carrier and Freight Handling codes for another address.
- Launch the version of P42101 (Sales Order Entry) that is configured to add the Header first. Enter the address set in step 1 , to both Sold and Ship to fields. Access the Payment and Freight tab, note that the values are pulled correctly from the Billing information.
- Change the Ship To address to the value specified in step 2. Access Payment and Freight, note that the Carrier and Freight values are updated to the correct values.
- Change the Sold To address to the value specified in step 2. The Payment and Freight tab still shows the correct information.
- In one step, change the Sold to and Ship To addresses back to the original values entered.
- Access Payment and Freight tab, both the Carrier and the Freight Handling Code values have been blanked out.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |