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JD Edwards EnterpriseOne End of Premier Support for 9.0 (Doc ID 2622486.1)

Last updated on OCTOBER 14, 2021

Applies to:

JD Edwards EnterpriseOne > Tools and Technology
JD Edwards EnterpriseOne Shop Floor Control - Version 9.0 to 9.0 [Release 9.0]
JD Edwards EnterpriseOne Accounts Payable - Version 9.0 to 9.0 [Release 9.0]
JD Edwards EnterpriseOne Accounts Receivable - Version 9.0 to 9.0 [Release 9.0]
JD Edwards EnterpriseOne CRM Foundation - Version 9.0 to 9.0 [Release 9.0]
Information in this document applies to any platform.

Details

JD Edwards EnterpriseOne Premier Support for 9.0 ended in on November 30, 2018. 9.0 is now in Sustaining Support.

Actions

Review the Lifetime Support Policy


Customer FAQ 

1. Which Bugs can I expect to be addressed?
General Bugs were accepted and dispositioned per Oracle's policy until November 30, 2018. Open Bugs as of that date will be fixed and an ESU available where appropriate.

2. Will Year-End fixes for 1099s, W2s, and T4s be available for Fiscal Year 2019 or 2020?
A year end update for all customers for Canada and the US will only be available to customers who purchase an add-on ACS contract through Support Sales. See doc 1613249.1 for details.

3. What about Australia/NZ?
JD Edwards has implemented Single-Touch Payroll. This eliminates yearly updates for Australia/NZ year-end.

4. Will I be able to download an ESU for 9.0 after November 30, 2018 that was available prior to November 20, 2018?
Yes, existing ESUs will remain available on for download via Change Assistant and/or the Update Center page on My Oracle Support. 

5. What does Sustaining Support provide?
Sustaining support puts you in control of your upgrade strategy. With Sustaining Support, you will receive technical support for as long as you operate your systems, including access to our online support tools, knowledgebases, pre-existing fixes for your solution, and assistance from technical support experts. For some customers, Sustaining Support will allow continued use of the release. However, if you are actively implementing new sites, business processes, or modules, carefully consider the policy to determine if Sustaining Support is the right strategy.

Sustaining support allows for download of ESUs that were issued during the support period prior to Sustaining.  What is NOT provided are code changes and/or code change requests on releases in Sustaining Support. 

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