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E1: 17: MOBJ: Case Issue Field Populates with HTML Tags (P17500) (Doc ID 2740812.1)

Last updated on AUGUST 01, 2023

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.2 to 9.2 [Release 9.2]
JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


When the text media object text is set to default as case Problem text, the Problem or Issue field is populated with the text string, but includes HTML tags.

  1. Create a P90CG002 Named Version.
  2. On Defaults tab, set Option 2. Problem = 1 - Problem is defaulted from the first line of the media object text.
  3. Create named version of P17500 that calls named version of P90CG504 Add that calls the named version of P90CG002 created above.
  4. From P17500, Add a case.
  5. Enter text in the media object.
  6. Click Save and Continue.
  7. Note Problem field is populated with HTML tag.




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