E1: 42:03B: Creating Accounts Receivable Invoices When Sales Update (R42800) Processed Bypassing Accounts Receivable and G Batch Was Voided (Doc ID 2745517.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

The customer ran sales update over a group of sales orders. When sales update ran the processing option was active to bypass Accounts Receivable. As a result, open invoices were not created for the customers.  The G batch created by sales update was then voided.

The customer needs to correct the Accounts Receivable (AR) and General Ledger (GL) transactions.

The issue can be reproduced at will with the following steps:

1. Create sales orders.
2. Process sales orders through sales update bypassing Accounts Receivable.
3. Post the resulting G batch.
4. Void the G batch.

Changes

Cause

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