E1: HELP: Contextual Help Opens Oracle Knowledge Website with Wrong Search Context (Doc ID 2799428.1)

Last updated on MAY 27, 2024

Applies to:

Symptoms

Customer setup the contextual help as per guide:
https://docs.oracle.com/en/applications/jd-edwards/administration/9.2.x/eotra/setting-up-help-for-the-jd-edwards-enterpriseone-web-client.html#u10011150

You can find it under On-Premises Applications->JD Edwards->Administration9.2.x->Runtime Administration Guide from https://docs.oracle.com/en/

Customer notice that on the majority of JDE screens when a user clicks Help, the page returned is the Oracle Help Center Search but usually get "No Matching Results". The search automatically filters the results based on context "E53430_01". For example, go to the Submitted Jobs app, click help, you get the "No Matching Results" screen. If you remove the search scope/filter/context then you do get some useful results.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.