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E1: HELP: Contextual Help Opens Oracle Knowledge Website with Wrong Search Context (Doc ID 2799428.1)

Last updated on AUGUST 13, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Customer setup the contextual help as per guide:
https://docs.oracle.com/en/applications/jd-edwards/administration/9.2.x/eotra/setting-up-media-objects-imaging-and-help.html#setting-help

Customer notice that on the majority of JDE screens when a user clicks Help, the page returned is the Oracle Help Center Search but usually get "No Matching Results". The search automatically filters the results based on context "E53430_01". For example, go to the Submitted Jobs app, click help, you get the "No Matching Results" screen. If you remove the search scope/filter/context then you do get some useful results.

Cause

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In this Document
Symptoms
Cause
Solution
References


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