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E1: KER: After Short Time the E1 Kernels Are Restarted on an Enterprise Server, the Overall Performance Is Degraded, the Transactions Are Delayed and Most All of the Call Object Kernels Are Accumulating Outstanding Requests and Generate Call Stack Dumps (Doc ID 2820968.1)

Last updated on NOVEMBER 11, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


After the Enterprise Server is started, the performance is good, but is degraded abruptly after short time (e.g. 15 minutes) the enterprise server was restarted.
When the performance is degraded, the applications are running very slow and the UBEs can barely be submitted.
Also the kernels running on the Enterprise Server are accumulating a high number of outstanding requests and the Call Object Kernels are generating call stack dumps while releasing the user session resources by calling JDB_FreeEnv API.
Checking for possible causes as mentioned in Doc ID 1902552.1 - JDB4100007 JDB_FreeEnv Warning, all the queries are running fine with no delays and there are no records locked or deadlocks reported on database server.

The information captured into the Call Object Kernel logs are showing that there are delays when running JDB_FreeEnv API, as noted below:



 No changes have been made to the existing configuration or infrastructure


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