E1: 42: Ship Confirm (P4205) Displays “Quantity Must Balance” (Error ID 0505) When Dual Unit of Measure Secondary Quantity Value is Changed for a Credit Order (Doc ID 2862659.1)

Last updated on JULY 19, 2022

Applies to:

Symptoms

For a dual unit of measure item, when secondary quantity is changed during ship confirm (P4205) of a credit order, the program displays “Quantity Must Balance” (Error ID 0505).

Steps:

1. In P4101 create an item with dual unit of measure with primary UOM KG and secondary UOM EA.
2. In P41002 UOM conversion between EA and KG is defined 1 EA = 15 KG.
3. In P4210 create a sales order for 15 KG.
4. In P4205 during ship confirmation change the primary quantity to 20 kg.
5. In P4210 create a credit order from history by row exit credit memo.
6. In P4205 change the secondary quantity 1.3333 EA and try to click ok.
7. The program displays “Quantity Must Balance” (Error ID 0505).

Changes

Cause

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