E1: 42: Clearing the Forwarded To (ALKY) Value on the Sales Order Header (P42101) with Blank Value does not Retain the Blank Value (Doc ID 2878339.1)

Last updated on MARCH 04, 2024

Applies to:

Symptoms

With Customer Sets active, when the user populates the Forwarded To address on the Partner/Customer Set tab in Order Header Revisions of P42101 and saves the order, the user is unable to clear the value. If the user clears the field to a blank value, blank is not retained. The original Forwarded To address is retained. If the user changes the Forwarded To address to a new value, the new value is retained.
 
The issue can be reproduced at will with the following steps:

1. In Branch Plant Constants (P41001) take the Form exit to System Constants.
2. Activate the checkbox for Use Customer Set. Sign out of E1 and sign in again.
3. In Customer Sets (P42430) review the records. No records exist for the Sold To or Ship to address for a new sales order.
4. In Sales Order Entry (P42101), with the processing option active to create header first, click Add to create a new order.
5. Populate the Sold To and Ship To address.
6. Take the option to Edit Full Header.
7. On the Partner/Customer Set tab, populate the Deliver To and Forwarded To fields with address numbers.
8. Use Save and Close to close the header.
9. Complete creating the sales order. Save the order.
10. Inquire on the sales order in P42101.
11. Take the option to Edit Full Header.
12. On the Customer/Partner Set tab, clear the Forwarded To address. Save and Close.
13. Save the sales order.
14. Reinquire on the order in P42101.
15. Take the option to Edit Full Header.
16. On the Customer/Partner Set tab, note the Forwarded To address is the original value not the cleared value.
17. Repeat the steps to clear the Delivered To address.
18. Note the cleared and saved Delivered To blank address is saved.

Changes

Cause

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