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E1: 17: When Changing the Customer to a Different Customer From Work Order Revisions P17714 Form Exit To P17718 (Calling R17715 Material and Labor Update), Estimated Billable Unit Is Not Updated According to the new Customer Details (Doc ID 2897052.1)

Last updated on NOVEMBER 02, 2022

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.


When changing the customer from Work Order Revisions P17714 form exit to P17718 Update Customer Information (calling R17715 Material And Labor Update), Estimated Billable Unit when customer is not changed as needed. For example, the old customer had a discount, but the new one does not, yet the more favourable price is being preserved.


  1. Have a specific price for item and customer (ex 4250) in P4106 (for example 200$). Have an item only price (like 300$).
  2. In P48201 ZJDE0002 create a new SV order for first customer (4250). Attach the parts with the above item, 1 EA. Notice the Estimated Billable Unit = 200$. Save and exit.
  3. In P48201 ZJDE0002 search for the above SV, select and edit it.
  4. Work Order Revisions P17714 opens. Take the row exit to Customer/Change Customer Inf.
  5. P17718 Update Customer Information opens, add the new customer (ex 4242). Press OK.
  6. R17715 Material And Labor Update is run.
  7. Check again the above SV order parts. Notice the Estimated Billable Unit = 200$. The expectation is that Estimated Billable Unit = 300$.





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