My Oracle Support Banner

E1: 17: Request Supplier Recovery Claim R177701 to update the Work Order Status in F4801 for Processed Records (Doc ID 2913727.1)

Last updated on DECEMBER 06, 2022

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.12 and later
Information in this document applies to any platform.


After successfully processing a Supplier Recovery Claim with the R177701, there is no obvious change to the work order header or work order status. The Work File generation batch program, R177701, has F4801 and F4801T as the based on file for data selection. There is no obvious means to use the F4801/F4801T data selection to select only unprocessed records.  Running the batch a second time results in the processed record being selected again, resulting in error 111Z, Error: Service Provider has already been paid.

After a successful run of the batch program, only the parts list and routing of the Warranty claim are updated as paid.

A processing option in R177701 needs to be added to the R177701 to update the status of a successfully processed Supplier Recovery Claim so that these records can be filtered out in the future.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.