E1: 76B: Print Nota Fiscal (R76B561/R76B561L) Issues Informed Unduly Payment Amount (Error ID B76E177) for Sales Return Ship From Nota Fiscal with No Payment and Amount Different from Zero (Doc ID 2923035.1)

Last updated on MARCH 30, 2023

Applies to:

Symptoms

Print Nota Fiscal (R76B561/R76B561L) issues Informed Unduly Payment Amount (Error ID B76E177) when generating a sales return Nota Fiscal with amount different from zero and Payment Instrument = No Payment

Steps:
1. Enable Brazil localization and set UDC 76B/PY with Description 01 = No Payment, Description 02 = 90 and Codes = '-' (Not blank)
2. Go to menu G76B4211, create sales order, create shipment confirmation and Nota Fiscal with Payment Instrument different from No Payment
3. Create sales return from menu G76B4211 - Sales Return Ship From, with Payment Instrument = NO Payment
4. From menu G76B4211, select the pre-defined P4210 version for sales return – ship from and click ADD (as described in E1: 76B: Sales Returns - Brazil (Doc ID 625521.1))
5. Take Form Exit “Credit Memo”, and populate the customer number who is returning the items. All other fields on this form’s header are populated by default according to the DEFAULTS tab processing options specified in the P76B805 version.
6. Take Form Exit “NF Selection” and inquire on the original sales nota fiscal created when the items being returned were originally sold.
7. Highlight the line and click on “Select”. The information from the original sales transaction will be populated in the temporary VL credit order.
8. Click“OK” and inquire on the specific VL number created. The information displayed on this grid is fetched from the S.O. Detail Ledger File (F42199).
9. Highlight the line and take Row Exit “Credit Memo”. Select either the entire order or a specific line from the temporary VL credit order. Click on “Close”.
10. The permanent VR sales return – ship from credit order is now created. Click “OK” to complete credit order and change Payment Instrument to ‘-’ No Payment with Description 02 = 90
11. Generate Nota Fiscal (R76558B).
12. Print Nota Fiscal R76B561 version ZJDE0039
13. Check WC for error:
B76E177 :
Subject       : Error: Informed unduly payment amount
Cause: The PaymentValue is not equal to 0.
Resolution: When PaymentInstrument is 90(no-payment) then PaymentValue must be zero

Changes

Cause

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