E1: 03B: The Delinquency Notice (R03B20) Is Printing Letter Associated with Company 00000 Customer Record Instead of the Letter for the Transaction Company Customer Record (Doc ID 2941293.1)

Last updated on APRIL 10, 2023

Applies to:

Symptoms

The Credit Analysis Refresh/R03B525 that is set up to Generate Delinquency Notices, will generate Delinquency Notice with Letter belonging the policy of company 00000 instead of the transaction company, even if the customer record defined for specific company has a specific policy attached, different than the one for company 00000.

Steps:

1. In Work With Customer Master (P03013) set up customer with Line of Business and with different Delinquency Policies for Company 00000 and company 00001.
2. In Work with Notifications Instructions P03B2501 set up the Delinquency Policies with different Letters and different Letter texts for companies 00000 and 00001.  
3. Enter one invoice that is past due for company 00001 and for the customer from step 1.
4. Run Credit Analysis Refresh (R03B525) with data selection on just the Invoice from step 3 and set to call Delinquency Notices (R03B20) and notice that the Policy for company 00000 was used instead of the policy for company 00001.

Changes

Cause

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