E1: 17: S&WM Work Order Workfile Generation (R1775) Uses the Wrong Account in DMAAI 1742 (Doc ID 2945585.1)

Last updated on APRIL 28, 2023

Applies to:

Symptoms

When creating a workfile (F4812) for a Service Work Order (R1775), the system will validate the 1742 DMAAI incorrectly and use the record linked to the default G/L Category record (G/L Category ****). It does not use the DMAAI record linked to the G/L Category Code on the Work Order header (P17714 or P90CD002).

Steps:
1. Inquire on DMAAI 1742 and note the desired Company, Order Document Type, G/L Category, Document Type and Cost Type; note the account that should be used for the workfile (F4812).
2. Create a Service Work Order (P17714 or P90CD002) and use the Non-Covered G/L Category from step 1.
3. Create a billable line in the Parts or Labor Detail (P17730/P17732 or P90CD018/P90CD018).
4. Run the Work Order Workfile Generation (R1775).
5. Inquire on the workfile that was created (P4812). Notice that the default G/L Category record in DMAAI 1742 was used.

Changes

Cause

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