E1: 90CG: Case Entry - P90CG501 Displays Record Reservation for Wrong User ID and Deletes Record Reservation Incorrectly Upon Exiting the Application
(Doc ID 2946672.1)
Last updated on MAY 04, 2023
Applies to:
JD Edwards EnterpriseOne Case Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
When User B goes into the case that User A is updating, it should display that User A has the record reserved and not User B. In addition, When user B closes out of the case that is reserved by user A it should not delete the record reservation in the F00095. Currently, the system is deleting the Record Reservation when User B exits the application.
The following are the steps to duplicate the issue with the P90CG501.
- User A uses the P90CG501 to update case 123. A record reservation is created and populated in the F00095.
- User B uses the P90CG501 to update the same case (123).
- User B receives a record reserves message. The message displays that user B has the record locked even though User A is the one who has the record lock.
- User B closed out and the record reservation is incorrect deleted from the F00095.
- User B goes back into case 123 and now is able to update the record and save the changes.
- User A has not closed out while User B makes changes to case 123. User A save their changes and overwrites what User B has updated.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |