E1: 43: Need Ability to Automatically Notify an Originator, Buyer and Supplier When a Purchase Order is Canceled (Doc ID 2950510.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

The client needs a way to configure an automatic email or work center notification to be sent to an originator, buyer or the supplier address book number when a purchase order is canceled. 

The test below confirms that the desired feature is not available:

1. For this test User ID JWXXXXXX Address 59 will be used as both Originator and Buyer (P0092-User Profile)
2. Address Book 59 is setup in address book to receive email notifications (P01111 - Email/Internet Revisions)
3. Reviewing the Purchase Order Entry (P4310) processing options, there is no Notification Tab or Cancellation Tab to allow a user to specify that email notifications can be sent to one of the following upon order cancellation:
   1. Send cancellation notice to PO Originator Email (Y/N) 
   2. Send cancellation notice to Buyer Email (Y/N)
   3. Send cancellation notice to Supplier Email (Y/N)
4. Create a Purchase Order (P4310 – PO Entry) under User ID JWXXXXXX and enter Address 59 as the Buyer for the PO.
5. Purchase Order Header Inquiry (P4310) shows that the Purchase Order was originated by User ID JWXXXXXX and the buyer is Address Book Number 59 which belongs to User ID JWXXXXXX.
6. Sign out of User ID JWXXXXXX and sign in as User ID JHXXXXXX
7. User ID JHXXXXXX finds the order that was entered by User ID JWXXXXXX and takes the Row Exit to Detail Revisions.
8. User ID JHXXXXXX takes the Row Exit to Cancel Line.
9. Save the order after cancelling the PO
10. Originator/Buyer checks email inbox.
    1. No email was sent notifying the Originator/Buyer about the cancellation. 
11. Sign in as Originator/Buyer (JWXXXXXX)
12. Check Work Center.
    1. There was no notification message sent to the PO Originator/Buyer regarding the cancellation.

Cause

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