E1: 42: Open Order Amount (APRC) In Customer Credit Check (P42050) Is Not Cleared After Cancelling SD/OD Order In P4310
(Doc ID 2962531.1)
Last updated on JULY 19, 2023
Applies to:
JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and laterInformation in this document applies to any platform.
Symptoms
Cancelling a SD/OD order from P4310 doesn’t clear the open order amount (APRC) in Customer Credit Check (P42050)
Steps to reproduce:
1. P4210 – Enter a Direct shipment order (SD/OD)
2. P40250 – Open order amount is updated as $500
3. P4310 – A corresponding OD order was created
4. P4310 - Cancel the OD order
5. P4210 – Inquire on the SD order and observe it is closed
6. P42050 – Inquire on credit check and observe open order amount is not cleared
7. P42050 – open order inquiry shows no orders
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |