E1: 42: Credit Order (P4210) Placed on Credit Hold (C1) When Total Exposure is Decreased (Doc ID 2968990.1)

Last updated on AUGUST 21, 2023

Applies to:

Symptoms

When entering a Credit Order (CO, P4210) for a customer who currently has exceeded the credit limit set in the Customer Master (F03012), the system will place the order on a credit hold if the Customer Credit Check processing option is used. This occurs even though the Credit Order is for a negative amount and would lower the total exposure. Also, even with the CO amount (negative), the customer would still be over the credit limit set in the Customer Master.

Steps
1. In the Credit Order version of P4210, set the Customer Credit Check processing option to C1.
2. Review Credit Check (P42050) and note that a customer's total exposure is over the credit limit.
3. Create a Credit Order (P4210, Order Type CO, line type C) for the customer for an amount that would lower the total exposure but would still leave the customer above the credit limit.
4. Re-inquire on the Credit Order and notice that it has been placed on a C1 Credit Hold.

Note: if a zero-price Sales Order is entered for a customer with a total exposure over the credit limit, the system does NOT place the order on credit hold.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.