E1: 15: In Work With Customer Receipts Inquiry (P15103), Prepayment Is Not Recorded Correctly In F03B14 After A Partial Prepayment (Doc ID 2976727.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Symptoms

In Work With Customer Receipts Inquiry (P15103), after partially matching a prepayment receipt with 2 manual billings, match the remaining amount with a newly created manual billing and change the GL date for receipt. Incorrect results appears in F03B14 - the system didn't created additional records in the Receipts Detail table (F03B14) as expected.

STEPS
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1. Use Manual Billing Entry (P1511) to create 2 manual billings in August (08/15/2022) – post them.
2. In Work With Customer Receipts Inquiry (P15103), create the prepayment in July and match with the 2 manual billings (remains an RU – unapplied receipt of 200)
3. Enter a new manual billing (P1511) in September (09/15/2022) and post it.
4. Match the remaining receipt amount (200) with the newly created RN (change the GL date to August)
5. Results: see that the system didn’t created the additional records in F03B14 as expected.

Changes

Cause

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