E1: 15: Posting To Wrong Account When Voiding a Receipt From Work With Customer Receipts-P15103 (Doc ID 2979526.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

In-correct accounting is happening when a cash receipt is voided through Work With Customer Receipts Inquiry-P15103. After void and upon posting,
system is not hitting the right account which it should hit.

Steps:
1. Enter an un-applied receipt using -Work with Customer Receipts Inquiry-P15103.
2. Save it.
3. Post it using General Ledger Post-R09801.
4. Ensure it is going to RCUC account set in AAI’s.
5. Try to apply to an Invoice which is open, Using Work with Customer Receipts Inquiry-P15103.
6. Save it.
7. Post it using General Ledger Post -R09801.
8. Review the accounting entry on the PDF output of it.
9. Now proceed to Void the entry using Work with Customer Receipts Inquiry-P15103.
10.Save it.
11.Post it using General Ledger Post -R09801.

Cause

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