E1: WRKFLW: Send Shortcut Fails When Is Sent to a Distribution List (Doc ID 2984891.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

When attempting to send a shortcut to a distribution list, the email fails to be sent with the following error reported into the Call Object kernel log:

Please notice that the recipient the message is attempted to be sent to has the following format: Group_Distribution_List_ <AddressBook_Number>_<DistributionList_Type>

Steps to replicate:
1. Set up a distribution list with search type 'E'
2. Open any application and from Tools -> Collaborate, select "Send Shortcut"
3. Fill in the Distribution List address number and make sure the Distribution List radio button is selected
4. Fill in also the subject and some text.
5. Click on OK to send the email.
6. Check the Call Object Kernel log file and notice that SMTP server reports the error

Changes

Cause

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