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E1: OVR: Specific One View Reports Fail with On-Screen Error: "Error occurred on retrieving data xml" and "Invalid byte 2 of 2-byte UTF-8 sequence" Error Message in the bipublisher.log (Doc ID 2993427.1)

Last updated on DECEMBER 18, 2023

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.


Specific One View Reports (OVR) started failing with the below on-screen error in the BI Publisher interactive viewer:

Error occurred on retrieving data xml

When PDF format is selected for the same report, below error appears in the PDF: java.lang.NullPointerException

When this issue happens, below error messages are captured in the bipublisher.log: ParseError at [row,col]:[1,1409]
Message: Invalid byte 2 of 2-byte UTF-8 sequence.
    at oracle.xdo.dataengine.perf.structure.InteractivePoolList.initSessionIfNecessary(
    at oracle.xdo.dataengine.perf.structure.InteractivePoolList.<init>(
    at oracle.xdo.dataengine.perf.structure.StructurePoolListFactory.createStructurePool(
    at oracle.xdo.dataengine.InteractiveProcessor.initStructurePool(
    at oracle.xdo.dataengine.InteractiveProcessor.process(
    at oracle.xdo.dataengine.XMLPGEN.processMergedDataSet(
    at oracle.xdo.dataengine.DataProcessor.processData(
    at oracle.xdo.servlet.dataengine.DataProcessorImpl.processData(
    at oracle.xdo.servlet.dataengine.DataProcessorImpl.render(
    at oracle.xdo.servlet.ReportModelContextImpl.getReportXMLData(
    at oracle.xdo.servlet.ReportContextImplV2.getReportXMLData(
    at oracle.xdo.servlet.CoreProcessor.process(

Steps to replicate:

  1. Login to the jas instance
  2. Access the specific OVR application
  3. Run the OVR from One View menu


Changed the start-up method for BIP from windows service script to manual.


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