E1: 42: Changing the Address Number in Sales Order (P4210) not Updating Order Holds Table (F4209) Where Multiple Holds Exist (Doc ID 2994178.1)

Last updated on DECEMBER 20, 2023

Applies to:

Symptoms

When a Sales Order has multiple hold codes in the Held Orders table (F4209), if the Sold-to Address Book number is changed, the system will only update one of the hold records in the table with the new Address Book information.

Steps:
1. Create a Sales Order header with a manual hold code = OE and detail with an amount that will make it go on a C1 credit hold.
P4210 processing options
2. Review the Held Orders table (F4209) and notice that the information is correct.
3. Inquire on the Sales Order and change the Sold-to Address Book Number. (note: the new customer should also have a credit limit that will need to go on a C1 hold).
4. Re-inquire on the Held Orders table (F4209). Notice that only the first hold code record (C1) was changed to the new Sold-to value.

Changes

Cause

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