E1: 17: Service Contract Renewal (R1730) Not Respecting Bill From Date Processing Option (Doc ID 3019377.1)

Last updated on SEPTEMBER 18, 2024

Applies to:

Symptoms

When processing Service Contract Renewal (R1730) over a contract detail line that has the Start Date/End Date different from the Bill From/Bill Through Date, the system will create the new detail line with the Bill From the same as the Contract Line Start Date. This occurs even though the Bill From processing option is set to 1 (use the bill-from date from the former contract detail line).

Steps:
1. Find or create a Service Contract (P1721) with the Contract Line Start/End Dates = 06/21/2022 - 06/20/2023 and Bill From/To 06/01/2022 - 05/31/2023.
2. Run Service Contract Renewal (R1730) over the contract detail record where the Bill From Date processing option is set to 1 (use the bill-from date from the former contract detail line).
3. Review the Service Contract and notice that the system did create a renewed detail record, however the Contract Line Start/End Dates = 06/21/2023 - 06/20/2024 and Bill From/To = 06/21/2023 - 06/30/2024.
The expectation is that the Bill From/To values in the new service contract line should be the same as the original line: 06/01/2023 - 05/31/2024.

Changes

Cause

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