E1: 42: How to Recover from Premature Invoice Print (R42565) and Sales Update (R42800)
(Doc ID 3024902.1)
Last updated on OCTOBER 08, 2024
Applies to:
JD Edwards EnterpriseOne Sales Order Processing - Version 9.2 and laterInformation in this document applies to any platform.
Goal
HOW DOES THE CUSTOMER RECOVER FROM THE FOLLOWING INCIDENT?
Client has a process where they automatically invoice clients on the 5th of the month for a service received the prior month and run sales update immediately after invoicing. The job runs on the JDE Scheduler. The following process occurred in May 2024:
- The job did not automatically run on May 5th which fell on Sunday.
- On Monday, May 6, a user noticed the job did not run and ran the job manually from Batch Versions.
- The May 6 job produced a Sales Update (R42800) report of 673 pages.
- All report lines had an Invoice Date of 4/30/2024.
- Execution Detail showed 3,707 Sales Detail (F4211) records were processed.
- On Wednesday, May 8, the JDE Scheduler job that was supposed to run on May 5 was run.
- The May 8 job produced a Sales Update (R42800) report of 197 pages.
- All the report lines had an Invoice Date of 5/31/2024.
- Execution Detail showed 1,210 Sales Detail (F4211) records were processed.
- These records were for May invoices and were produced too early.
- Recognizing that these invoices should not have been produced, the client deleted the RI batch.
- The batch was not posted.
- All the AR Ledger (F03B11) records were deleted.
- All the Journal Entries (F0911) records were deleted.
- The Sales Detail (F4211) records were NOT purged to History (F4211)
- All the records were at Status 620/999.
- All the items included in the batch were non-stock items so the Item Ledger (F4111) was not affected.
- The client wants to rerun Invoice Print (R42565) and Sales Update (R42800) but they will need to change the statuses back to prior to Invoice Print.
Solution
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In this Document
Goal |
Solution |
References |