E1: PRINT: RUNBATCH Creates the UBE Output but Crashes on AS400 When the UBE Having Arabic Text Is Submitted With Print Immediate to a Virtual or Physical PCL Printer (Doc ID 3026728.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

When viewing Work Submitted Jobs (WSJ),
1. The UBE with Arabic characters (in this case) remains in status 'P' Processing.
2. The UBE never reflects status 'D' Done.
3. The UBE output can be opened and viewed without any error.
4. The log of the affected UBE (RUNBATCH) shows the following messages.

Steps to replicate the issue:
1. From Batch Versions search and select the UBE which will use Arabic characters
2. Submit the UBE and make sure that is submitted with "Print Immediate" flag on to a PCL printer
3. Check the status of the UBE in Work with Submitted Jobs and its output.
4. Notice that the UBE is in P (Processing) status, but the output of the UBE is available for viewing and can be printed from PDF viewer (e.g. Adobe Acrobat Reader)

Cause

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