E1: 42: P43070 Release Held Order Displays Incorrect Order Amount On Previously Released Sales Order Lines (Doc ID 3030025.1)

Last updated on JUNE 20, 2024

Applies to:

Symptoms

A sales order hold is released via P43070 with processing option set to display previously released order displays the order with the original sales order amount entered. The corresponding sales order is updated to increase the total amount and it goes back on credit hold. When user inquires on the order to release the hold and reviews the previously released order line, the order amount doesn't show the old amount rather it is updated with the new modified amount.


Steps:

1. P4210 - A sales order #1359562 created is on C1 credit hold with unit price of $48480.00.
2. P43070 - Release from C1 hold and setup the processing option to display the previously released sales order.
3. P4210 - Inquire on the sales order and increase price on the order so it will go back on C1 hold, and the new value us $55200.00.
4. P43070 - Review the order and observe the previously released order line displays the updated amount of $55200.00 instead of displaying the original amount of $48480.00 that was released.

Changes

Cause

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