E1: P90CA: Phone Number Type Filter Not Honored in Customer Contact and Partner P90CA08T
(Doc ID 3036732.1)
Last updated on JULY 25, 2024
Applies to:
JD Edwards EnterpriseOne CRM Foundation - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
In application P90CA08T, Contact and Partner tab (SubForm S90CA077A) the contact's Phone Number in the grid is not displayed as expected when the Phone Number Type field is set to blank, and a Business phone number does not exist.
For example, in application P90CA074 Contact Processing, Defaults tab, the Contact Phone Number Type is defined as blank (blank = Business in UDC table 01|PH, Address Book Phone Type). In P90CA08T, non-Business Type phone numbers are displayed (e.g. CELL, FAX) which is misleading to Users and requires verification of the Phone Type in Phones And Fax, P90CA081.
Steps:
- Fast path to IV, Interactive Versions
- Enter Interactive Application P90CA074, click Find
- Select Version ZJDE0001, row exit and select Processing Options
- In the Defaults tab, verify Contact Phone Number Type is set to blank (i.e. Business)
- Click the Visual Asset to verify the values in User Defined Code table 01|PH, the blank Code is defined as Business
- Exit out
- Fast Path to P90CA080 - Search for Customers
- Click Add to add a Customer
- In P90CA082, add a new Customer (e.g. May Doe)
- Click Save and Continue
- In P90CA080, note the new Customer created and the Customer Number (e.g. May Doe, Customer Number 29116)
- Click on Address and Phone
- In P90CA081, scroll down to Phones and Fax and enter a phone number for May Doe
- Select Phone Type CAR and enter a phone number (e.g. 303-555-8888)
- Scroll down and click Save Changes
- Click Close
- Fastpath to P90CA080
- Enter the Name created in step 9 (e.g. May Doe) and click Find
- Select the Customer (e.g. May Doe)
- Click on Contact and Partner > P90CA08T and add a Contact
- Select Phone Number Type CELL from the drop down, add the Contact (e.g. Jane Doe) with a CELL number (e.g. 303-888-3333)
- Click Save Changes and exit
- Fastpath to P90CA080
- Enter Name May Doe and click Find
- Select May Doe
- Click on Contact and Partner tab
- Note the Phone Number Type field is blank (Business) as per the Defaults Contact Phone Number Type in P90CA074, however Contact Jane Doe is displayed with the CELL Phone Number (e.g. 303-888-3333)
This is misleading to Users and requires they verify the Phone Type in Phones and Fax, P90CA081.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |