E1: 17: Service Contract Workfile Generation (R1732) Calculates the Amount Billed Incorrectly by Subtracting the Tax Amount From the Gross Amount
(Doc ID 3043867.1)
Last updated on AUGUST 29, 2024
Applies to:
JD Edwards EnterpriseOne Service Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
When processing the Service Contract Workfile Generation (R1732) over a taxable Service Contract (P1720/P1721) using a quarterly Billing Code Frequency, the Amount Billed will not be correct. The system appears to subtract the tax amount from the Recurring Amount and use that value for the Amount Billed.
Steps:
1. Create a taxable Service Contract (P1720/P1721) with a Bill From/To = 08/01/2024 - 07/31/2025 and Contract Amount = $10,000. Notice the Recurring Amount is $2500.
2. In Service Contract Workfile Generation (R1732), set the Process Option Bill Thru to 09/30/2024.
3. Run Contract Workfile Generation over the contract.
4. Review the report; notice that the Amount Billed is less than the expected amount ($2500).
5. Review the workfile in Workfile Revisions (P4812). Note the taxable amount; this value subtracted from the expected Billable Amount is what the system uses as the period's Amount Billed.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |