E1: ESU: Prerequisite Warnings and "Dependency Problem" When Installing a Software Update ( ESU )

(Doc ID 631211.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.

Symptoms

When extracting a Software Update patch (ESU) to install in Software Update P96470 application, a pop-up message states:

Dependency Problem:
The following Software Updates need to be installed prior to continuing with this installation: <required ESU or Update>
, example 1: JD20668 or Update 8 ; example 2: JK14969, JK11064 or Update 3

 


Clicking OK does not allow the user to proceed further. For example 1 with Xe release level, while attempting to step through the wizard for the installation after ESU JD22619 has been extracted, it prompts the message above that JD20668 or Update 8 must be installed before continuing.

For example 2, in EnterpriseOne 8.12 application release level, while attempting to step through the wizard for the installation after ESU JK17594 has been extracted, it prompts the message that JK14969 and JK11064 or Update 3 must be installed before continuing.

Cause

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