E1: 3P: What Determines where the JDE.INI is Copied to (Home vs. Profile)? TSE/Citrix clients issue (Doc ID 631632.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Symptoms

You are having a strange issue that cannot be easily tracked. The problem seems to only affect TSE/Citrix clients .  The client JDE.INI file can sometimes be in the user's profile directory (and configured incorrectly) on the Citrix server, instead of (or in addition to) the user's home directory.

You have Active Directory accounts configured with a Terminal Services roaming profile and Terminal Services home directory (configured to be drive R:). The JDE.INI file has always been automatically copied from the WINDOWS directory on the Citrix server, to the client's R:/Windows directory, or used from that location if it already exists.

Now, when a user logs into OneWorld, sometimes it uses R: drive, and sometimes it copies the JDE.INI to, or uses the existing file in their profile on the server (..../Document and Settings/username/Windows directory). When it uses the profile directory, the JDE.INI file is somehow automatically modified, which is unacceptable. The path for these two lines under the [DEBUG] section of the JDE.INI:

• DebugFile
• JobFile

are changed to reflect the profile path, instead of keeping our configuration to use their home directory. To troubleshoot, you have added a comment to one of the Citrix server's JDE.INI file, deleted all copies from the profiles and home directory to verify this issue is occurring. You verify that drive R: is available, even when OneWorld puts the INI file in the client's profile.

You want OneWorld to use only the home directory again. Looking through users profile directories, it appears that this has been going on for some time and is just growing and affecting more users more frequently.

Changes

Cause

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