E1: WRKFLW: Common Issues When Sending Email (Doc ID 632053.1)

Last updated on JULY 25, 2021

Applies to:

Goal

1. When EnterpriseOne try to send email either by Business Function, UBE or Workflow, jde log shows error "Response from the SMTP server is 550 5.7.1 - Reply denied" and email is not sent. How to make the smtp server send email ?

2. Unable to send email to external email addresses. The jde log shows the error "Response from the SMTP server is <550 5.7.64 TenantAttribution; Relay Access Denied" 

8. Getting error "Daily SMTP relay limit exceeded for customer" in UBE log:

7572/12788 WRK:Starting jdeCallObject            Tue Jun 15 06:36:39.540000    jdesmtp.c3711
    SMTP_ParseServerResponse : The SMTP server returned an error
Response from the SMTP server is <550-5.7.1 Daily SMTP relay limit exceeded for customer. For more information on
>
7572/12788 WRK:Starting jdeCallObject            Tue Jun 15 06:36:39.540001    jdesmtp.c1517
    Leaving sendMimeMsgOnSMTPImpl with an error return code : <29>

Solution

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