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E1: 17: How Processing Options in the R1775 Affect the F4812 (Doc ID 646644.1)

Last updated on APRIL 03, 2024

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.0 and later
Information in this document applies to any platform.
*System Code: 17-Customer Service Management
R1775 - S&WM Work Order Workfile Generation
P4812 - Workfile Revisions


This document covers the setup and execution of the processing options on the Service Workfile Generation (R1775).




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In this Document
 Frequently Asked Questions
 Question 1: How can a situation be handled for an item that has a price change after the service order has been invoiced?
 Question 2: Does the S/WM module utilize the functionality that is available in the Service Billing module to use retainage for service contracts and service orders?
 Question 3: The system is set up to use Base Price for Service Orders in the SWM Constants (P17001). When the S&WM Work Order Workfile Generation UBE (R1775) is run over a work order parts list where the parts have been issued and the estimated billable amount is populated, no price is updated in the Billing Detail Workfile (F4812). Why?
 Question 4: How can the eligibility code in the P4812/F4812 be changed to a 3, for non billable, if the file is generated from a service order or from a Service and Warranty (SWM) application?
 Question 5: Sometimes the Actual Billable Amount on the R1775 report is different than what is updated in the workfile, F4812. What conditions could cause the report to differ from the workfile?
 Question 6: When R1775 Billables Tab #2 is set for BLANK the Subladger SBL is updated with the work order number. Why?

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