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E1: PRINT: Font Setup For UBE / PDF Printing With Any EnterpriseOne Supported Languages (Including Double Byte CJK Languages) (Doc ID 652046.1)

Last updated on NOVEMBER 02, 2021

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
Information in this document applies to any platform.


  1. Why can some users print Chinese in PDF reports but other users cannot and why are Chinese characters not printed correctly in PDF reports for domestic user? 
  2. Why are double byte characters for Simplified Chinese, Traditional Chinese, Japanese and Korean (DBCS CJK) not printed properly in PDF, eg printing as garbage, boxes, blanks, unreadable or garbled characters or question marks?  
  3. Why are the UBEs submitted to the server from Batch Versions printing certain languages properly, but the same UBEs submitted through the scheduler do not print correctly?
  4. What needs to be setup to view the UBE report with alternate languages?
  5. What is the printer requirement to print Double Byte CJK characters?




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In this Document
 Setup Required For PDF / CSV / XML Reports In EnterpriseOne Applications
 Setup Path Required For Font Files
 1) LOCAL UBE needs the font file to be existed here
 2) SERVER UBE including Scheduled Job needs the font file to be existed here
 SPECIFIC TO Tools Release 9.1 and above
 SPECIFIC TO Font Installed on WINDOWS 64-bit Machines
 Printer Requirement for CJK printing
 Known Issues
 Scenario 1. UBE submitted via Scheduler problem with Double Byte but manually submitted to server is ok.
 Scenario 2. Bad Windows Registry for the fonts

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